FAQs

Returns & Exchanges

How do I return or exchange an item?
We’re happy to accept returns or exchanges within 30 days of delivery. To initiate a return or exchange, please visit our Returns Center at ouroddballs.com and follow the instructions.

What items are eligible for return or exchange?
Most unworn, unwashed items with original tags are eligible. For hygiene reasons, certain products (e.g., underwear, earrings) cannot be returned unless defective.

How long does it take to process a return?
Once we receive your return, processing may take up to 5 business days. Refunds will be issued to your original payment method.

Do you offer free returns?
We currently do not offer free returns. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

Can I exchange an item for a different size or color?
Yes! Exchanges are subject to availability. Visit ouroddballs.com to start the process.

Shipping & Delivery

Where do you ship?
We ship worldwide! Delivery times vary by location.

How can I track my order?
Once your order ships, you’ll receive a tracking link via email.

What if my package is lost or damaged?
Contact us through ouroddballs.com, and we’ll assist you.

Product Care

How should I care for my items?
Follow the care instructions on the label. Hand-washing or gentle cycles are recommended for delicate items.

Other Questions

Do you offer gift cards?
Yes! E-gift cards are available at ouroddballs.com.

How do I use a discount code?
Enter your code at checkout. Only one code can be applied per order.